ALL products sold by CS PRO have a 15 day Money
Back Guarantee. SYSTEMS, must be returned in a 'complete' and 'as-new'
condition.
ALL COLLOIDAL SILVER SYSTEMS, 'manufactured by CS
PRO Systems', come with a One Year Warranty against manufacturers defects,
on all 'equipment components', excepting electrodes, or other 'single use'
and 'expendable' components.
All of our systems are
individually assembled and tested. They are sold as 'custom devices' and,
as such, do not have UL, CE, or any other type of certification.
All 'other' products sold by CS PRO are subject to
the individual 'manufacturers warranties'.
Any 'Refund Amount' will be commensurate with the
condition of the product when received by CS PRO.
A 20% restocking fee applies to all 'Refund Returns'.
Deductions will be made for any 'used' items. Electrodes
are not refundable if used.
'Initial Shipping Charges' will not be refunded (except
by 'special arrangement' with CS PRO, depending on 'circumstances').
No products will be returned for 'refund', or 'warranty
repair', without an 'RMA' (Return Merchandise Authorization) number, issued
by CS PRO. Items returned without an RMA # clearly written on the package
will be 'Refused Delivery', unless prior (other) arrangements have been
made.
Any product shipped to CS PRO for 'Refund Return',
'Warranty Repair', or 'Repair' MUST be 'properly packed' and INSURED for
'Full Value' by sender. CS PRO will not be responsible for any 'uninsured
damage' occuring during shipment to 'us'. Packages recieved in an 'Obviously
Damaged Condition' will be returned to shipper as 'Refused Delivery'. Collection
of any damage incurred during shipment to CS PRO (or back) will be the
sole responsibility of the 'Shipper'.
We make no 'Claims' or 'Guarantees' (other than for
the 'quality' / 'content' of our product), which has a 'proven' track record
spanning over 15 years.
If you have any complaint about our CS product, REMEMBER
- 'Communications' is the KEY' - Call Us.
CS PRO will 'bend over backwards' to resolve any problem.
To date, our record is 'exemplary', and we want to keep it that way.
NOTE
CS PRO is very concerned with 'customer satisfaction',
and will do whatever is 'reasonably possible' to ensure this 'end result'.
Over 50% of our business is from 'referrals', 'recommendations',
and 'repeat customers'.
We recognize and believe in the 'adage':
"A 'happy customer' will mention you to their friends
and those that ask, while an 'unhappy customer' will tell everyone who
will listen"!
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